Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rynoxstore26@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rynoxstore26@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rynoxstore26@gmail.com.
REFUND POLICY
At Rynoxstore, your satisfaction is our priority. We strive to ensure a smooth, transparent and hassle-free shopping experience for every customer. Please read the policies below carefully before placing an order.
1. CANCELLATION POLICY
You may cancel your order only if it has not yet been shipped.
To request cancellation, contact our customer support immediately.
Once the order has been shipped, cancellation will not be possible.
However, you may request a return or replacement as per our policies.
2. REFUND POLICY
If an order is cancelled before shipping or if Rynoxstore is unable to fulfill your order, a full refund will be initiated to the original payment method.
For returned products, refunds will be processed after a successful quality check of the returned item.
Refunds typically take 5–7 business days to reflect in your bank account after approval.
A return handling fee of ₹250 will be deducted from the refund if the return is initiated due to personal reasons (size preference, design preference, change of mind, etc.).
No handling fee will apply if the return is approved due to wrong, defective, or damaged product delivered.
3. REFUND ELIGIBILITY
Refunds will be issued only when the returned product meets the following criteria:
Item must be unused and unwashed
Must be returned in original packaging
All tags, labels, and accessories must be intact
Products that are used, washed, damaged, or returned in a non-original condition may be rejected for refund.
4. REPLACEMENT POLICY
Products purchased from Rynoxstore.in are eligible for replacement under the following conditions:
Scenario Report Time
Defective product Within 3 days of delivery
Damaged product Within 24 hours of delivery
Incorrect product delivered Within 24 hours of delivery
Missing accessories Within 24 hours of delivery
⚠️ If the outer packaging looks tampered or damaged at the time of delivery, please refuse to accept the parcel.
For eligible replacement cases, Martizy will arrange a pickup of the item.
Please ensure the item is returned in:
Original packaging
All accessories and freebies intact
Original invoice included
5. RETURN POLICY
Returns and exchanges are accepted within 3 days from the date of delivery.
To be eligible for return/exchange, the product must:
Be unused and in original condition
Have original packaging, brand tags, and accessories intact
Products purchased during sale/offer/clearance may not be eligible for returns or exchanges unless defective or damaged.
Returns based on size or design preference are not eligible.
Customers are requested to verify size chart and product details before ordering.
To request a return/exchange, mail us at rynoxstore26@gmail.com
Once the returned item is received and inspected:
You will be notified via email
If the item passes the quality check, the refund/replacement/exchange will be processed as per policy.
6. PAYMENT REVERSAL
For online payments (UPI, debit/credit card, net banking, wallets, etc.), refunds will be reversed to the same original payment method.
For COD orders eligible for refund, customers will be asked to share bank/UPI details to process the refund.
7. DISPUTED CHARGES
If you notice any incorrect or unauthorized charge, contact customer support immediately for investigation.
8. CUSTOMER SUPPORT
📧 Email: rynoxstore26@gmail.com
📞 Phone: +91 8452889748
⏰ Support Hours: Mon–Sat | 10:00 AM – 6:00 PM
9. POLICY UPDATES
Rynoxstore reserves the right to modify or update these policies at any time.
All updates will be published on martizy.in.